Refunds & Exchanges

Cancellation and Refund Rights

As a consumer purchasing online you have the legal right to cancel your order with us. Your right to cancel begins on the date you place your order and ends 14 calendar days form the day after you receive the product.

You need not provide a reason for cancelling your order; however, you must email us at shop@kc-clothing.co.uk to cancel your order. Where possible please include your order number in the correspondence. We will then respond by email to confirm that we have received notification of cancellation.

In circumstances where you have already received your products. You will be required to package up the item and return it at your own cost. All products must be returned in their original packaging and condition, plus any additional packaging for returns. We reserve the right to reduce the amount of any refund offered to reflect any reduction in the value of the product which is caused by the way it is handled or returned by you. Following receipt of the returned products we will arrange for a refund to be returned to the card used for the purchase. Please allow up to 10 working days for the refund to show on your bank statement. You will receive a refund for the price paid for the product, you will not receive a refund for the cost of returning the product to us or for the original delivery charges.

You must return the products within 14 days of the cancellation being confirmed. For returns please email us at shop@kc-clothing.co.uk

If we have not yet dispatched the product before you cancel then we will process your refund within 14 days of your cancellation.

If you only cancel the order in respect of some and not all of the products ordered then you will not receive a refund in respect of the delivery charges.

Exclusions

Please note that whilst we provide refunds in accordance with the Consumer Contracts (information, Cancellation and Additional Charges) Regulations 2013, as set out above, as permitted by that legislation, we are unable to accept refunds of the following:

1.       Products which are liable to deteriorate or expire rapidly, this includes food and beverages and any hampers or gift boxes containing such items;

2.       Items which cannot be returned for health and hygiene reasons, unless the returned to us unused and in a fully resealable condition with all hygienic seals in place and unbroken;

3.       Items which are personalised or made to your specification;

Additional Circumstances

Should you consider that you have grounds to obtain a refund which are not set out above you should email shop@kc-clothing.co.uk to set out your refund request.

All refunds are provided in accordance with your statutory rights.